Our Team – Cheap Umrah Packages

As a trusted Islamic travel agency with 18 years of experience, Cheap Umrah Packages has been helping pilgrims across the UK plan and complete their Umrah journeys. Our dedicated team plays an important role in making each pilgrim’s journey smooth, well-organised, and stress-free.

How Our Team Supports You Throughout Your Umrah Journey?

In our team, there are customer care representatives who directly communicate with clients and guide them about the booking process, the right package for their needs and discount offers. Sales Managers handle booking quotes, collect deposits and confirm Umrah bookings. After that, Ticketing and Visa Officers provide documentation assistance and initiate the visa processing. 

Our Logistics Specialists manage the transport options as well as customize Umrah packages and itineraries exactly around the needs of pilgrims. And they all are working under the supervision of Operations Manager. Meanwhile, PR Managers are responsible for our professional connections with quality service providers including top airlines operating in the UK and hotels or transport providers in Makkah and Madinah. To make sure we all remain on the same page, weekly meetings and regular sessions are held so that our customers keep enjoying unmatched services. 

What Makes Our Team Different?

At Cheap Umrah Packages, all our team members are on a mission to transform the sacred Umrah journey of every British pilgrim so that they can focus on Ibadah from the heart. As a team, we believe that our job of helping pilgrims complete their Umrah is a blessed and rewarding act on which we can't compromise at all. So, the values that our team follows are:

Transparency & Attention to Detail

Our team provides complete guidance from the moment the client gets in touch with us to the moment they return home. We keep each and every detail about the booking process, payment plans, final pricing structure and Umrah itinerary transparent. So, there will be no surprises throughout your pilgrimage. 

Safety, Security & Responsibility

Our team adheres to both the national and international safety standards of Islamic travel industry that you can trust. The ultimate safety and security of your journey comes from our ATOL-protected Umrah services so that you don't regret booking with us. 

Experience, Expertise & Accountability

Our team members prioritize professionalism and accountability every time they serve clients whether online or in-person. With their practical travel knowledge and working expertise, our team ensures exceeding the expectations of clients especially if they are planning the first Umrah journey of their life.

Round the Clock Availability

Our team ensures 24/7 availability to cater to both the time zones of the UK and the KSA to serve pilgrims whenever they need. So, one thing we can guarantee is definitely the end-to-end customer assistance to make pilgrims feel guided all the way.

Personalized Assistance

We are proud of being a cooperative team of humans at every stage (rather than chat bots) so that pilgrims get personalized guidance and recommendations tailored to their travel preferences specifically. At Cheap Umrah Packages, pilgrims don't have to struggle with chat bots every time they have a query.

Industry Knowledge and Dedication

We keep learning from our working experience backed by our previous industry knowledge to further understand the evolving trends of pilgrimage preferences of British communities. Our dedication to serving pilgrims at our best is what keeps us motivated so that we always come up with tailored travel solutions for your Umrah journey from the UK.